Conditions of Use

Terms and conditions

There are a number of ways to shop with Marsport:

In person at our main shop in Reading - Directions and opening hours can be found here

Visit our mobile shop at numerous events around the country. Check our events link above for details  of events

By Telephone - call us on 0118 9665912 (shop opening hours are here )

Online - Orders placed over the internet will be confirmed by email. Items in stock are usually dispatched within 1-2 working days. Items not in stock may take longer, but we will email you and confirm when you can expect your goods.

Order Processing:
Orders placed online are usually processed on the following working day and dispatched via Royal Mail. Please note free delivery does not include boats; however we will do our best to get the boat to you for as little as possible. Both Royal Mail items and courier will require a signature on delivery. If your items are not in stock, we will contact you via your email address used for the purchase to advise you of the delay. Please bear in mind we are human and operate from a real shop, not an automated distribution warehouse, so occasionally during busy periods it may take us a day or so longer to process your order. Please be patient, or put a note on the order if it's particularly urgent.

Free Delivery:
Due to the rising costs of Royal Mail postage, we have implimented a minimum spend to qualify for free postage to anywhere in Mainland UK. For international orders please contact us for shipping costs. Please note free delivery does not include kayaks, canoes, trailers or paddling machines.

Returns policy: In the event your item should prove unsuitable for any reason you may return it to us within 7 days of receipt, excluding hand built items which  due to their bespoke nature can only be returned in the event of faulty manufacture. Items must be returned undamaged, complete with original tags and original packaging to qualify for full refund. If you wish to exchange your item for a larger size etc - simply post it back to us (we recommend recorded delivery) with a note explaining which size you require, and a note of your address.

Bespoke and Handbuilt items: Our racing boats and composite accessories are hand built to order. This means we are unable to accept returns unless there is a manufacturing defect. There will always be a variable time factor involved in building bespoke items, so please get in touch to confirm current lead times on boats. Replacement seats are usually built and sent out within a three week timescale. All deposits on hand built items are non-refundable.

Third Party Links:
To support our customers, we may include links on our website to external sites for information on races and other products which are beyond our control. Marsport is not responsible for content on the internet outside of the site.

Intellectual Property:
The contents of the site is protected by copyright, trademarks, database and other intellectual property rights. You may not reproduce, copy, modify or distribute any of the material on the website without written permission from Marsport.

Privacy policy:
As with most retails sites, we do use cookies to store the items you purchase in your shopping basket. You may disable cookies within your browser, but it will restrict your shopping abilities with us. Data collected will be used purely for processing your order, and dispatching via third party delivery companies.
All of our card transactions online are processed via Paypal's secure banking facility, so we do not hold or store any card details for online transactions.