Most small orders are sent via Royal mail, recorded delivery, usually leaving the premises within 24 hrs of receiving your order, however we are a busy business so if your item is urgent, please select the next day service or give us a call to ensure it's prioritised. Please bear in mind we are human and operate from a real shop, not an automated distribution warehouse, so occasionally during busy periods it may take us a day or so longer to process your order. Please be patient, or put a note on the order if it's particularly urgent.
Larger/bulkier orders are sent via DPD, on a next day tracked service with a 1 hr delivery window for your convenience.
All items are sent recorded, and a signature on delivery will be required.
Orders over £40 are sent free of charge*
*Certain items such as kayak paddles and V-bars carry an additional delivery charge, as we get penalised for any parcels over 1m in length. You are welcome to collect in person, or from any of the events we attend around the country. These are exempt from our free delivery option - apologies.
The website does not currently have live stock information, so there may be a small delay if something is out of stock. You will be told as soon as we possibly can as to how long any delay will take, and given options regarding alternatives, delays, refunds or any other options that may be possible.